The first time I emailed support@glitch.com I thought it was…well a glitch that it didn’t get into the system. That was using my team google account. Then I tried writing a long letter to glitch a few days ago(to be percise last friday or thursday), and still haven’t gotten a response. Here’s my search query from my personal gmail I signed up for glitch using
Hi
Glitch sends an automatic response when they receive your email. Did you get one of those? If not, it may have ended up in their spam box. If you did get the automated email, maybe put your ticket number so glitch support can go back and find it
Top Tip for emails: If you are send a really important email that can’t be delayed and needs an answer ASAP, email it to yourself first and check it sends and doesn’t go into spam, then send it to the recipient
If you aren’t getting a confirmation, resend the email and make sure your sending it to the right email.
(Also please don’t mention glitch support for an email issue, thats for downtime)
No. The glitch_support group can be tagged for any support issue, as it says on Tasha’s profile. Just don’t tag specific support members unless they joined the conversation