Can't login using magic code

I have been unable to login to Glitch for several days. I’m trying to use the Email Magic Link feature, but when I enter my email address I get this error:

I tried looking in my JavaScript console for errors, and I see that a POST request is failing when I click the Send a Code button:

POST https://api.glitch.com/v1/auth/email/ 403 (Forbidden)
(anonymous)	@	_default.page.client.jsx.1acac1e3.js:25
(anonymous)	@	_default.page.client.jsx.1acac1e3.js:18
(anonymous)	@	_default.page.client.jsx.1acac1e3.js:103
sI	@	_default.page.client.jsx.1acac1e3.js:103
HV	@	_default.page.client.jsx.
Error: Request failed with status code 403
    at fS (_default.page.client.jsx.1acac1e3.js:102:39888)
    at fV (_default.page.client.jsx.1acac1e3.js:102:40012)
    at c.onreadystatechange (_default.page.client.jsx.1acac1e3.js:103:1657)
    at XMLHttpRequest.i (_default.page.client.jsx.1acac1e3.js:25:5311)

I have tried this with both Firefox and Chrome, and in incognito windows. At least one other user has posted about this here:

So I’m guessing it’s a problem on Glitch’s end, but I’d be very curious if anyone has any suggestions for what to try, as this is getting pretty frustrating.

1 Like

Hey @KevinWorkman I just created a ticket with our engineering team to look into this. Your issue is likely unrelated to the other thread, though we need to get to the bottom of both.

@KevinWorkman hey Kevin, I think we’ve found the issue-- can you try again when you have a chance and let me know if it works for you now?

Thank you both. I can indeed now login using the magic code feature.

Out of curiosity, what was the cause of the issue? Did I do something that resulted in locking my account or something?

2 Likes

it was a problem on our end-- we are regularly working to prevent abuse on our platform and in this case there was some configuration that was turning away more users than it intended to. We reverted that change and have ticketed some work to improve the code that consumes that config to have a few more guard rails / operate a little bit more intelligently.

3 Likes