Ping service block: June 13, 7:56 a.m. to present

Hello,

On Saturday, June 13 at 7:56 a.m. EST we began blocking ping services.

During this time, you may receive “project not responding” alerts from any ping service that you use with your Glitch projects.

Once I receive notice that the block has been lifted, I will post an update.

To see an explanation of why we block ping services during an incident, click here.

5 Likes

Is there any ETA on when ping services can be used again? Also, how can we keep our projects awake without ping services during this time?

3 Likes

you can’t, if you haven’t paid then you can’t keep it awake

2 Likes

Why just not lower the price for a paid subscription?
Before all of this happened and projects “upgrades” was announced i wanted to support glitch, but when i saw the price i couldn’t understand, why? Ten dollars for what other services offer for half or one third of the price? Yes, glitch has some advantages, but do they really worth this much?
Maybe it’s just me, because i’m fine with limits, besides apps falling asleep. Just thinking that many users would paid for the upgrade if the cost was $2-3.

4 Likes

but when you think of the price of AWS, server maintenance and running costs… you would understand

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So you suggesting just go for AWS, because there are really no point in staying with glitch?
And people will just go away, because why would they pay excessive money.
Glitch wasn’t about making money, so what really changed for the past couple month?
Why it’s impossible to offer cheap paid plan without increased disk and memory limits?

3 Likes

If you don’t want to use the glitch editor and its ease of use functionality and prefer working locally and then zipping, FTP’ing and then extracting your files on a server, go right ahead.

6 Likes

Downtime is good sometimes, I have a discord bot with a game, that people type a command to accumulate points since the last time someone typed the command. Even if the bot goes down points are accumulated so when the bot is up again and no one notices I get lots of points :stuck_out_tongue:.

3 Likes

Thanks for the notice tasha! I was wondering why I kept getting errors from UTR :slight_smile:
My only complaint about this is that it would have been nice to receive this notice when it happened, or at least within hours, instead of the next day.

Thanks for the work you guys are doing, and good luck with your reliability-making (I think that’s proper grammar? Welp it is now)

3 Likes

Please dont ban me, but you could use puppeteer to ping your apps. Hosted on a premium glitch project of course

1 Like

if you have a premium app theres no point of pinging it

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I paid but the server is down half the time :confused: I had to switch to heroku

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How Glitch is blocking pinging services? Is it by projects or by some sort of request library blocking? Just curious.

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I totally agree @shadowdevelopment! We are working to improve communication on this front.

Really appreciate everyone’s patience and feedback.

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Check the title for my question

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yeah i’m having the same problem. Bots been going down the whole day. My application always gets set to inactive.

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According to a recent post by the Glitch Staff, they have not banned UptimeRobot but they have said in their latest blog post about pausing pinging service to Glitch projects.

For incidents going forward, we may temporarily block pinging services as an alternative to blocking traffic and shutting down projects, as we have done in the past. This will lower the impact on the community as a whole, but anyone still using pinging services will likely receive more notifications that their apps are down.

The error that @RyanLandDev might be because of the above reason, because a 403 error means a forbidden request (where server understood the request but refuses to authorize it).

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Can you share the name of your bot?

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UptimeRobot is having issues with it’s pinging service (Or they disabled the pinging stuff, but that is unlikely). Use Awake! or other pinging services that pinging your project in 5/10 seconds. Awake pings your project at every 60 seconds.

1 Like