Project in glitch doesn't open

[carlosmanoel522]

project in glitch doesn’t open, others are opening normal just newdesigner2 that has this problem

[carlosmanoel522]

I can’t miss what’s in it, it’s many hours of programming and important things, if you can’t get it back, please send me a link or something to download the project.

[mishavee]

Its probably suspended, if so you need to wait for a staff member to help.

Here’s a similar case:

My glitch project won't load at all

Hey @Dooky7796! It looks like your project got locked up because it was approaching the disk space limit. I was able to get the editor to open again. Before you do anything else with the project, you should add files that are taking up too much space to .gitignore and then run the commands, git prune and git gc. If you need help doing this, or find that you still cannot access the project editor, let me know.

Could also try an email to support@glitch.com

[carlosmanoel522]

I can’t do what you’re telling me, can you help me with that? @mishavee

[mishavee]

I can’t either, only Glitch staff have access to suspended projects.

[carlosmanoel522]

Is there a command I run and it clears some of the memory?

[mishavee]

Does it let you create a remix? From glitch.com/~newdesigner2

[carlosmanoel522]

Yes you can create, I just didn’t want to lose my files, but these are things that anyone does

[mishavee]

Projects are also backed up automatically, so you can be confident of not losing stuff. Just need to wait for the support staff to be on, might be Monday morning their time.

[khalby786]

Oooh, @mishavee you forgot to mention @support_staff!

[tasha]

Hi @carlosmanoel522

I’m sorry that your project wasn’t loading!

I just checked and it appears to be working fine now.

If you continue to have trouble accessing this project, let us know!