Project not waking up despite continuously refreshing browser

App not loading instead of its showing message " Waking up".

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Hi there - look in the logs in your editor and see if there are any errors. If the editor doesn’t load either, file a ticket with support at https://help.glitch.com and include the project name/url and we’ll be able to take a look!

Editor is also not loading. Generally how much time it will take to resolve the issue by the support team. Do you have any Idea ?

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Your ticket will be responded to within a day.

Thank you for your response