The Glitch Help Centre needs to move!

Hi there @glitch_support!
There a few problems with the new Happyfox HelpDesk Software you are using for the Help Centre, that I would love to be addressed.
The problem is:
You use the custom path for the Help Centre, like this: glitch.com/help, whereas it’s really hosted on glitch.happyfox.com. This means that lots of links on the help centre don’t work due to it not adding the /help to the path and instead adding it on the domain like so: https://glitch.com/kb/article/81-how-do-i-get-help-when-i-m-stuck/ (should be: https://glitch.com/help/kb/article/81-how-do-i-get-help-when-i-m-stuck/)
There are also a series of links you made that go to help articles that no longer work due to the change, see:


Overall, I think it would be better if the help centre was moved to help.glitch.com not glitch.com/help to fix the happyfox link issues and add some code to redirect links like glitch.com/help/failstart to the new help centre articles

Hope these issues could be fixed :slight_smile:
Eddie

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it seems to be redirecting to happyfox for me

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Not links like this: https://glitch.com/help/kb/article/81-how-do-i-get-help-when-i-m-stuck/

Well, to be honest, you have got to give them time. This is really stressful for them. They are doing their best.

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Sorry. What’s stressful? Moving the help centre? (Genuine question, not being rude :joy:)

I mean, they are changing a lot. And I don’t think the support page would be their top priority.

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Yes, but this was just a note to let them know it should be changed, I never pushed for it to be now :slight_smile:

Hi @EddiesTech,

This is fair feedback! We have plans to update those urls in the future, but there are a few other things that are taking priority right now.

The help article links you mention that do not work should not be displayed for users. I know that there was at least one time where I accidentally gave a link like that to the a user when responding to a support request. We followed up by giving the user the correct link.

Where are you seeing those broken links now?

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Hi. Mentions of these might have been changed which is good to hear. I remember finding the technical restrictions one on Google but this has been changed too. Glad to hear the feedback is being noted, the only reason I bought up my old post was because it had no replies from support, so I assumed it hadn’t been seen or dealt with. :slight_smile:

Not help links but there a lot of broken Glimmer post links.

I just found a broken link. When first formatting a file, the green box that pops up has a Learn More link that goes to https://glitch.com/help/can-i-automatically-format-my-code, which now returns a 404 error.

It should be https://glitch.happyfox.com/kb/article/5-will-glitch-clean-up-my-code-formatting/ now.

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Thanks for for letting me know! I will get that updated.

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