Hi Glitch staff (and users):
It has been 10+ days since a boosted project of mine was suspended.
Reason for suspension: Violating Terms of Service. PBR
I am a paying customer, yet support will not engage nor respond in the 5+days since I started sending emails. I cannot figure out what rules you think that I broke, especially for a boosted, paid project.
hi vitaminj
I’m also unable to get in touch with support about a cryptic project suspension.
case #00383687 if anyone on their side is looking
Still no response. Will create a new project.
I don’t know how I can avoid improper suspensions without any input from the team. I get the sense this is about “pinging” but I pay for this product, my project is/was boosted, and I backup the state of the project on a schedule exceeding several hours between saves.
I estimate my bandwidth usage is ~100MB per day, and I’m under the storage limits since my archive download is 185MB.
I am trying to determine my usage limits, but it looks like Fastly cheaped out and canceled their Salesforce subscription without updating any of the links to it. The link read more about what’s included in the Glitch Help Center. is broken. There is effectively no way for me to know what the limits are for the service we are paying for.
This is all super “glitchy”, no joke. @glitch_support
EDIT: found the Pro overview link. @glitch_support please update Glitch: The friendly community where everyone builds the web to point to the correct article GlitchHelpCenter
wow and all our links from the support forum are broken too 
@VitaminJ @wh0 I think they have been super-de-duper busy. They haven’t updated the Featured Project in weeks.
If you are needing something always online and hosted, and you don’t mind paying, check out deployments by replit.com. It isn’t ideal, (anyone here who knows me can tell you that I have a grudge against Replit) but it does work. I think it is more expensive than Glitch though.
However, this appears to be a recurring issue with Glitch. It could be the Node stuff, but I don’t know quite.
Note that support and Glitch dev at different teams, and the support team’s been hit hard by a number of different things all happening at the same time that has made their work incredibly hard. I understand the frustration of “I paid for this, why am I not getting help”, and we’ve raised this issue internally too, but it’s just a handful of folks who are currently being flooded not just for Glitch (they worked a lot of different queues) using new tools that aren’t helping by making common tasks much harder than they were before.
Oh I understand completely.
I can be understanding with the agreement that Fastly will take no further action on my paid account RE: suspensions or bans, until your company has the resources to properly manage the business, or can add detail to the ToS to give users hints on where they may have gone astray.
I really like you guys, and the ethos behind the platform, and this isn’t a “production business outage”–and I’ve found a solution–so I’m happy to give you space.
But taking further punitive actions against my account/projects without meaningful (or any) explanation forces some contractual concerns. If you receive money but cannot deliver the promised service due to unspecified and potentially nonexistent terms of service violation(s), that is likely a breach of contract. While the ToS state that the service is provided AS-IS, etc, such terms are generally not enforceable in cases where there is monetary consideration.
Having said all that, I am happy to be here and would like to continue to support your mission.
Thanks, I expect I will stay here as long as Glitch will have me. I want to fix it if I’ve done something wrong.
I’d consider moving to Firebase (Hosting) since I’m familiar with the GCP ecosystem. Others I know of are:
More enterprise-y:
The real bummer with all of these is that they require login to just TRY the IDE/product. Glitch.com makes it so easy, it’s what sold me in the first place.
This Reddit thread also talks about alternatives to Heroku.
I more or less agree with what’s been discussed here. Tbh not particularly happy with how glitch has been doing, but I like how handy it is, so I do use it for small (static-site) projects and for teaching. For anything that I need a backend, I use digitalocean (although I would recommend hetzner for those who are looking for a cheap option).
@Pomax helped solve this for me.
I had a self-contained, encrypted TiddlyWiki file in my project that contained ~5MB of “random strings” (the base64 encrypted data) that happened to have substrings that triggered action by Glitch’s User Content analysis tools.
There was really no way for me to avoid it for my use-case.
From ToS, bold mine:
You grant Glitch, Inc., and its licensors and successors, a worldwide, non-exclusive, royalty-free, fully-paid, transferable, sublicensable right to use, download, store, parse, copy, view, display, publicly perform, transmit, communicate, disassemble, create derivative works from, and analyze your User Content, in whole or in part, in any format or medium now known or developed in the future, for (1) the purposes of operating, improving, and providing the Services (2) Glitch, Inc.'s internal business purposes, including for analyzing usage of, and improving, our Services
