Getting Help From Support Staff

Updated: As of September 15, 2020

Welcome to the Community Forum!
The Glitch Community is a friendly place to talk about Glitch and get advice from your fellow app makers.

If you need to contact Glitch Support:

  • Please go to our Help Center and click the Contact Support link at the top-right corner of the page.
  • Or, use the email that is associated with your Glitch account to send a message to support@glitch.com.

We will respond to your support request within 24 business hours.

About pinging staff/glitch support in the forum:

While our engineers regularly review and occasionally participate in the forum, we do not guarantee that we will respond to pings here. If you want to be sure that you get a response from Glitch Support, please send us a support request.

But wait! I’ve been a forum member and I thought we were supposed to ping Glitch support/staff?

This was true before we launched our Help Center.

Moving forward, please use the Help Center to contact us directly. This allows us to consistently track and respond to issues while also creating a comprehensive database of community feedback that is shared regularly with our team of engineers.

Feedback about this new guideline:

For many long-time users of the forum, this is a change. If you have any questions or feedback about this, you can let Support know by… you guessed it.…sending us a support request.

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