Hey everyone — over the past week, Glitch migrated helpdesk systems from Zendesk to Service Cloud. In theory, this shouldn’t have any impact on the way you contact our support team or get the help you need. There’s been extensive planning and testing to help minimize disruptions. In practice, migrating a system as complex as a helpdesk will always surface unforeseen minor issues.
As we’re going through the initial use period over the next few weeks, we ask for your patience as we inevitably surface and correct these small issues in the course of normal work.
Some things you might already notice are new ticket numbers for your requests due to the new system’s ID counter and slightly different styling in the email messages due to the vendor’s nuances. But it’s still us on the other end, and we’re still working as diligently as possible to help you bring your best ideas into the world through a fun, collaborative community 