Can't view project previews — glitch.me domain can't be resolved in Italy -> Host not found!

Glitch Help
1

Hello there, I started using Glitch two days ago.

All of a sudden I can’t see project previews anymore!

I can access the platform and the editor (.com), but not the previews, which I see are under a different domain (.me).

It looks like I can’t resolve the .me domain…
glitch.com works just fine
glitch.me and ANY subdomain do not work!

I tried:
with my home connection and cellular data,
in a private tab and on my phone,
with wget and traceroute!

DNS just don’t resolve the IP!

I can’t post links so let’s do XXX = any project .me URL

wget XXX
=>
Can’t resolve IP address for host: XXX

traceroute XXX
=>
traceroute: unknown host XXX

I’m in Italy , if that matters anyhow…
Reaching that host trough a proxy in the Netherlands works tho.

It could be some kind of DNS issue?

Hope this is of help and that you can get around this issue easily.

PS: My phone and home ISPs are different, and both did work until yesterday evening (~8PM)!

1 Like
2

Are sure the link is like https://your-project-name.glitch.me?

3

There are a couple of forum topics on this “Italian Issue” already, it’d be worth grouping them @cori :slight_smile:

The root cause is either of :

  • trying to access via IPv6, which Glitch doesn’t yet support on the project servers,
  • or the ISP’s DNS is not listing the Glitch servers.

A short term solution is to, on your devices or router, set a different DNS provider for IPv4, for example 1.1.1.1 / 1.1.0.1 and/or disable IPv6.

A better long term solution, and to make sure your site visitors don’t have the same problem, is to open a discussion between your Internet Service Provider (ISP) and Glitch support staff.

4

Yes. Same URL works trough proxy.

Tried pc browser, phone browser, cli, with many projects and with different networks (wifi and cellular)

Also preview inside editor does the same (where I do not type in an URL by hand)

6

it is an italian issue… use the dns as 8.8.8.8 and secondary as 8.8.4.4
but this is not a solution, because you must do it from every device… and you cannot show the apps to other italians… without having to use a vpn or change the dns every time… so, what shall we do? For the italians it’s almost useless…

1 Like
7

I have tried changing the dns but it still doesn’t work on my laptop. I have tried emailing glitch about the issue and they haven’t emailed back

Does anyone have advice?

8

You could change to cloudflare DNS.
1.1.1.1
1.0.0.1