Project files missing after infra update, no rewind available


#1

Can’t run console cuz mobile. Also it happened NOW so it’s after the status page stated “fixed”

Name is hill-playroom


#2

I have got missing files as well so I guess it’s not an isolated case


#3

yes, some projects had issues during the latest deploy, but we got backups for everything. If you tell us your project name, we’ll restore the files.


#4

Mine too. My username is @nshilpa. And files in all my project are missing. Could you please restore the files.


#5

Hi, yes, if you tell us the project names… :slight_smile:


#6

email-vendor
send-po
create-backorder
revoke-po
reissue-order


#7

“xpsystem-module” is my project that got affected


#8

@nshilpa @vlazarov278 restored :slight_smile:


#9

Thank you, now…time to make local backups :slight_smile:


#10

we are sorry for the inconvenience, but we can assure you that our backups are pretty strong already, and that this issue was caused by a very unusual deploy… and only a few dozens projects got affected. Nevertheless, local backups (or even better, git backups) are always good :wink:


#11

Thanks. All works fine now.


#12

Great support! A really good service, especially for free! Keep up the good work! :smile: